The business set out on a journey to become a more product-led organisation and re-structure into vertical markets supported by 3 horizontal functions, one of which was Product Management driven by data & analytics.

In the process, they discovered four key challenges:

• Lack of Compelling Narrative. Competitors had a better story in the market around the use of data & analytics/AI and there was a need to accelerate this capability.
• Expertise Deficit. There was limited executive level experience to develop the needed Data strategy with the accompanying roadmap and delivery execution.
• Outdated Operating Model. Defining the ongoing operating model and a plan to change the data culture.
• Commercial Vision. Creating a longer term vision for data & analytics articulating the commercial opportunities that should be pursued

Key Delivery Areas

• Provide Findings & Recommendations based on Data Strategy Review
  Conducted a comprehensive review of the organization's data strategy, identifying gaps and opportunities, and delivered actionable recommendations to enhance data governance, quality, and accessibility.
• Vision for Data & Analytics at SBS, broken down into internal & external uses
  Defined a clear vision for leveraging data and analytics both internally to improve operational efficiency and externally to deliver enhanced customer experiences and new revenue streams.
• A proposed Data & Analytics Target Operating Model
  Designed a future-state operating model outlining roles, processes, and technologies required to enable a scalable, data-driven organization.
• Roadmap and 6-month Delivery Plan and execution
  Developed a detailed roadmap and an actionable six-month delivery plan to prioritize initiatives, allocate resources, and ensure timely execution of strategic objectives.
• Coaching / Development for Data Strategy Executive
  Provided tailored coaching and professional development for the Data Strategy Executive to strengthen leadership capabilities and ensure successful implementation of the data vision.