Streamlining Internal Systems Across a Leading Law Firm

How Qurated supported a Matter Lifecycle Enhancement (MLE) initiative at a top 200 law firm. 

20
teams deployed
160
hours saved
22
percent cost reduction

The Client

This top 200 law firm engaged Qurated to support its Matter Lifecycle Enhancement (MLE) initiative. The engagement aimed to streamline and modernise internal systems, improve compliance, and enhance operational efficiency across departments.

The Challenge

The firm faced challenges in managing the full lifecycle of legal matters, from initiation through closure. They needed to integrate multiple systems, ensure compliance with regulatory standards, and support a secure, scalable architecture.

Addressing these issues was critical to improving operational efficiency, reducing risk, and enabling better decision-making across legal, compliance, and finance functions.
 

Objectives

  • Strategy and Roadmap Development: Define a strategic direction for the Matter Lifecycle Enhancement initiative. Align business goals with technology capabilities, identify key milestones, and create a phased roadmap that guided delivery across departments.
  • Technical Project Management: Ensure that timelines, budgets, and stakeholder expectations were met. Coordinate cross-functional teams, manage risks, and maintain momentum throughout the programme lifecycle.
  • Systems Integration: Integrate multiple legacy and modern systems to create a seamless matter management experience and enable data flow between legal, compliance, and finance platforms.
  • Data and Vendor Assessment: Evaluate existing data sources and third-party vendors. Ensure that selected tools meet regulatory requirements, support scalability, and align with long-term digital transformation goals.

Outcomes

Comprehensive roadmap for the MLE MVP

Qurated worked closely with the firm to define and deliver a Minimum Viable Product (MVP) roadmap for the Matter Lifecycle Enhancement initiative. This roadmap aligned strategic priorities with operational capabilities, enabling phased delivery of improvements across legal, compliance, and finance teams. It provided clarity on dependencies, timelines, and resource allocation, accelerating implementation and reducing delivery risk.

Robust information barriers and security protocols

To support regulatory compliance and protect sensitive client data, Qurated introduced robust information barriers and enhanced security protocols. These measures ensured that access to matter-related information was appropriately segmented across departments, reducing the risk of data leakage and supporting ethical walls in line with legal industry standards.

Upgraded cloud-based infrastructure

Legacy systems were migrated to a secure, scalable cloud environment, improving system reliability, accessibility, and performance. This shift enabled real-time collaboration, reduced infrastructure costs, and laid the foundation for future integrations and automation across the matter lifecycle.

Localised roadmaps including finance systems

Qurated developed tailored implementation plans for individual departments, including finance, to ensure alignment with the broader MLE strategy. These local roadmaps facilitated smoother adoption of new tools and processes, improved data integrity, and enhanced reporting capabilities for financial oversight and forecasting.

“Partnering with the team at Qurated has been a key enabler for the success of our transformation work at [the firm]. They’ve consistently provided high-calibre project professionals with the right blend of consulting experience and execution capability. From requirements gathering and documentation to roadmap planning, systems integration, and stakeholder alignment, the Associates they've landed have added real value from day one. Qurated's understanding of the nuances in complex programme delivery makes them a standout partner and valued alternative to traditional consulting.”

Resulting Impact

Improved decision-making through integrated processes and systems

By connecting previously siloed systems and standardising workflows, the firm gained a unified view of matter data across departments. This integration empowered teams to make faster, more informed decisions, particularly in areas such as billing, compliance checks, and resource allocation.

Enhanced customer experience via streamlined processes

Clients benefited from more consistent and timely service delivery, as internal teams were able to collaborate more effectively and reduce administrative overhead. The streamlined matter lifecycle reduced turnaround times and improved transparency in client communications.

Stronger cross-functional collaboration across operations, compliance, and IT

The initiative fostered closer alignment between operational, compliance, and technology teams. Shared goals and integrated systems enabled more agile responses to regulatory changes, smoother onboarding of new matters, and a culture of continuous improvement across the firm.





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